Technical Account Manager

About the team

We drive time-to-value, adoption, renewals, and expansion. We are strategic partners to our customers.

About the role

You will own meaningful scope in Customer Success. You will partner across Product, Engineering, Design, Data, and GTM to ship value fast.

What you’ll do

• Own a book of business with clear success plans.
• Drive adoption, training, and executive QBRs.
• Lead renewals and partner on expansions with Sales.
• Identify risks early and drive action plans.
• Capture feedback and influence the roadmap.
• Serve as the technical owner for escalations and architecture reviews.
• Deliver scoped projects on time with clear milestones and sign-offs.

First 90 days

• 30d: meet top accounts and set success plans
• 60d: raise adoption of key features by target percent
• 90d: renew $ARR and improve NRR

What you’ll bring

• Relevant experience in a similar role within SaaS or platforms
• Ability to turn ambiguity into clear plans and shipped work
• Strong collaboration across functions and comfort with data
• Clear written communication and simple, practical thinking
• Bachelor’s or higher in Business, Information Systems, or a related field

You’ll do well here if you

• Care about customer outcomes and craft
• Enjoy shipping fast and improving with data
• Keep things simple and raise the quality bar

Compensation and benefits

• Base 140k to 190k USD plus 10 to 20 percent target bonus. Equity available. Benefits vary by location.. Equity available. Benefits vary by location.. Equity available. Benefits vary by location.. Equity available. Benefits vary by location.
• Competitive equity grants
• Health, time off, learning, and wellness benefits; details vary by location
• High-spec laptop and budget for your workspace

About the team

• Own adoption, outcomes, and renewals for customers across the Americas.
• Drive value with success plans aligned to business metrics.
• Partner with Product to influence roadmap using structured feedback loops.
• Run executive QBRs and coordinate multi-threaded stakeholder maps.

What you'll do

• Proactively manage risks and renewal strategy.
• Create success plans and drive adoption to outcomes.
• Collaborate cross-functionally and communicate crisply.
• Ship iteratively with measurable impact and clear owners.
• Document decisions and tradeoffs for future maintainers.

What you'll bring

• Bachelor’s degree in Business, Information Systems, or related field
• Track record driving adoption and renewals in B2B SaaS.
• Comfort advising executives with quantified outcomes.
• Strong ownership, bias to action, and crisp communication.
• Ability to work across time zones with clear written updates.