Renewals Manager Principal

About the team

We drive time-to-value, adoption, renewals, and expansion. We are strategic partners to our customers.

About the role

You will own meaningful scope in Customer Success. You will partner across Product, Engineering, Design, Data, and GTM to ship value fast.

What you’ll do

• Own a book of business with clear success plans.
• Drive adoption, training, and executive QBRs.
• Lead renewals and partner on expansions with Sales.
• Identify risks early and drive action plans.
• Capture feedback and influence the roadmap.
• Document decisions clearly and keep stakeholders aligned.

First 90 days

• 30d: meet top accounts and set success plans
• 60d: raise adoption of key features by target percent
• 90d: renew $ARR and improve NRR

What you’ll bring

• Relevant experience in a similar role within SaaS or platforms
• Ability to turn ambiguity into clear plans and shipped work
• Strong collaboration across functions and comfort with data
• Clear written communication and simple, practical thinking
• Bachelor’s or higher in Business, Information Systems, or a related field

You’ll do well here if you

• Care about customer outcomes and craft
• Enjoy shipping fast and improving with data
• Keep things simple and raise the quality bar

Compensation and benefits

• Base 160k to 210k USD with OTE 180k to 280k USD. Equity available. Benefits vary by location.
• Competitive equity grants
• Health, time off, learning, and wellness benefits; details vary by location
• High-spec laptop and budget for your workspace