Never miss an inbound call again

An AI phone agent greets callers, understands intent, qualifies, routes, books, and logs every conversation—freeing staff to focus on high-value work while keeping response times instant.

AI call handling built into your phone system.

Configure inbound call flows so the agent answers first, only on missed calls, or as a fallback. Adjust timeouts to avoid local voicemail capturing the call.

Natural conversations that get work done

Understands context

Converses naturally and follows intent rather than rigid menus.

Speech recognition

Transcribes and interprets speech for accurate actions and records.

Always on

Provide consistent 24/7 coverage for inquiries and lead capture.

These capabilities reduce wait times and increase conversion on first contact.

Flexible call flows

• Answer all inbound calls with AI.
• Answer only missed or after-hours calls.
• Forward to humans when needed.
• Lower inbound call timeout so calls do not hit local voicemail.

Choose the flow that matches your staffing and SLAs.

Book and route without hold music

Everything captured in CRM

Make and track every call in Hoop.

Place and receive calls from your browser or mobile device, auto-log outcomes to your CRM, and use AI-assisted note-taking and conversation intelligence to sell and support more effectively.

Support and sell more efficiently.

Reps spend their day on the phone and can lose track of priorities. With call tracking, you can route inbound calls, start or forward calls from mobile, and capture actionable insights with AI-powered conversation intelligence—so every call advances the relationship.

Automate outbound with a power dialer

• Queue calls directly from the CRM and move through lists quickly.
• Validate numbers and connect automatically to reduce manual steps.
• Drop voicemails in one click; skip or pause as needed.
• Capture outcomes automatically with built-in logging and disposition tracking.

Transcribe and summarize with AI

Real-time transcription

Eliminate manual note-taking with live transcripts captured during the call.

Instant, editable summaries

Generate summaries with clear action items and log them to the CRM for easy access.

Embedded AI assistance

Chat with AI during or after the call to surface insights and identify next steps.

Coach smarter with conversation intelligence

Manage complex calling at scale

Turn customer interactions into growth opportunities by providing personalized support across every channel.

Meet customers where they are and move effortlessly between channels in one workspace. Centralize conversations, use AI to speed resolution, and connect any messaging or voice platform through channel APIs to deliver consistent, personalized support.

Scale the support that delights customers across every channel.

Give agents complete context and AI assistance in a unified help desk. Consolidate channels and keep history intact as conversations shift, so every interaction feels connected and drives retention and growth.

Meet customers where they are with unified support

• Respond on the channel customers are using and keep context as they switch.
• Toggle between channels within the same ticket without losing history.
• Connect any messaging platform via APIs, from WhatsApp to Slack to custom channels.
• Use AI help desk tools for reply recommendations and next steps in one click.

Turn every interaction into a personalized experience

Shared context

CRM integration gives agents the full customer picture across teams and channels.

Seamless handoffs

Sales, marketing, and service work from the same record for consistent responses.

AI summaries

Automatic call and ticket summaries keep everyone aligned without manual notes.

Unify your ecosystem for consistent experiences

Resolve faster with AI-powered assistance

Resolve support. Automatically.

An AI service agent that answers with your knowledge, performs secure actions, and hands off to humans when needed—reducing wait times, raising CSAT, and lowering costs.

Put AI at the front door of support.

Service Agent uses your help center, product docs, and CRM context to deliver accurate, brand-safe answers in seconds. It can collect details, execute workflows, and route complex issues to the right teammate—so customers get outcomes, not wait music.

Grounded knowledge that stays accurate

Knowledge sources

Connect help center articles, FAQs, product docs, and selected webpages to give the agent a single source of truth.

Answer quality controls

Use allow/deny lists and domain restrictions to keep responses on-brand and within approved content.

Freshness & updates

Sync changes automatically so the agent reflects the latest policies, pricing, and features.

Context awareness

Ground answers with CRM properties like plan, lifecycle stage, and entitlement to personalize guidance.

Channel coverage

Offer instant answers on your website, in-app widget, email autoresponders, and messaging channels.

Take action, not just answer

Workflow orchestration

Trigger automations for refunds, cancellations, order lookups, and profile updates through secure back-end workflows.

Forms & data capture

Collect required fields, validate inputs, and write details to CRM and ticket properties.

Authenticated experiences

Safely verify identity and perform account-specific tasks for logged-in users.

API actions

Call approved endpoints to fetch order status, reset passwords, or schedule appointments.

Conversation memory

Remember prior answers within the thread to avoid repetition and speed resolution.

Seamless handoff when a human is better

Train, measure, and govern

Provide transparency for customers and clarity for reps.

Set working hours, automate response and resolution targets, and report on attainment so your team always knows what to prioritize—and your customers always know what to expect.

Set clear expectations with automated SLAs.

Avoid lost tickets and unclear goals. Define response and resolution commitments, add automation to enforce them, and measure performance so you can meet and exceed customer expectations.

Create SLAs based on ticket properties

• Establish “time to first response” and “time to close” for predictable customer experiences.
• Apply different targets by ticket priority, channel, or other properties.
• Give customers visibility into timelines while guiding reps on what’s most urgent.

Triage and prioritize unresolved issues

• Use a visual, real-time indicator to see time remaining before an SLA breach.
• Spot at-risk tickets instantly so reps can act before deadlines are missed.
• Keep queues manageable and prevent burnout by surfacing the next best action.

Improve SLA metrics with automation and reporting

Operationalize in weeks with clear working hours

All customer conversations in one place.

Unify messages across channels into a collaborative inbox. Route by skill or priority, reply with context, and keep every thread tied to the right record.

Route the right way from the start.

Distribute conversations by team, round-robin, or rules like language, topic, or account tier. Working hours and presence prevent after-hours assignments.

Collaborate without collisions

• Agent presence and typing indicators.
• Internal comments and @mentions.
• Draft sharing and approved snippets.
• Real-time collision detection.

Resolve with context

View contact timelines, past tickets, and KB suggestions beside each thread. Insert articles or payment links in clicks, and create tasks or tickets when deeper work is needed.

Hit your SLAs

Scale support quality