All of our software, unified on a single AI-powered customer platform, called Hoop.
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A leading hospital network with multiple locations and specialties serving patients across the region.
Help patients find the right doctor faster, surface appointment availability, unify reviews across hospitals, and maintain a consistent social presence.
Doctor discovery was manual and time-consuming; reviews lived per facility; social publishing was intermittent.
Patients needed quick, trustworthy guidance. Leaders needed a single view of reputation and a consistent brand voice.
A Customer Agent recommends doctors, shows profiles and available times, and guides visitors to next steps.
Reputation is centralized with Reputation Management & Reviews so teams can triage negatives and celebrate positives.
Social Media Management streamlines planning and posting across channels.
Leaders monitor engagement and review trends in Analytics in Hoop. Clear guardrails and human handoff are in place.
Expand specialties and deepen content for doctor profiles while refining review response playbooks.
