The Background
Who they are
A multi-specialty hospital serving a broad patient base.
What they wanted
A lightweight, AI-led experience to recommend doctors and surface appointment times directly in chat.
The Challenge
What wasn’t working
Patients struggled to navigate profiles and schedules quickly, leading to drop-offs.
Why it mattered
Faster guidance improves confidence and increases completed bookings.
The Solution — Marketing scope
A Customer Agent handles discovery and shows appointment windows. Scope is limited to the AI agent; no CRM or additional modules were used.
Operations
Guardrails and human handoff are defined for sensitive cases.
What’s Next
Iterate on specialties and add richer profile content as needed.
