Converting event QR scans into repeat customers

The Background

Who they are

A growing retail team with event‑driven demand.

What they wanted

Capture more contacts at events and convert them into repeat buyers.

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The Challenge

What wasn't working

Paper signups and scattered DMs lost leads. Orders and support were separate.

Why it mattered

Without a single record, remarketing and service lagged.

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The Solution — Hoop, end to end

Hoop connected capture, checkout, and service.

Marketing

Social Media Management and offers triggered by QR signups.

Sales

Customer Agent answered buying questions.

Commerce

Commerce Tools with Payments, Invoices, and Subscriptions.

Service

Service Agent closed tickets tied to orders.

Content

Website Builder published products and stories.

Operations

Analytics in Hoop measured conversion and repeat rates.

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"QR to CRM to checkout—all in minutes."

Sara AlAli, Retail Manager

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Setup & Partnership with HoopAI

Onboarding & strategy

Mapped event journeys and post‑purchase flows.

Agent design & training

Customer and Service Agents configured for quick answers.

Enablement

Templates for offers, receipts, and support.

Ongoing improvements

Weekly promos and cohort analyses.

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The Transformation

The spike

Retail revenue rose +90% in 90 days with clearer remarketing and service.

The wins behind the number

• Thousands of contacts captured via QR
• Automated post‑event offers
• Unified orders and tickets
• Faster repeat purchases

How it felt

Less manual entry, more selling.

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How the journey actually flowed

• Scan → Form
• Offer → Checkout
• Order → Confirmation
• Support → Service Agent
• Remarket → Email/WhatsApp
• Repeat → Subscription

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What's Next

Pop‑up stores and loyalty tiers.