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In today's fast-paced world, quick and accurate responses matter. If you're not available round the clock, you’re missing out on opportunities to keep customers happy and retain their loyalty.Hooper is always available to answer customer questions, handle ticket statuses, and provide accurate resolutions—whether it's managing queries on your website or through social media channels. It’s designed to manage your service operations like a real, full-time support team member.

Skip the manual setup. Train Hooper Service Agent in minutes by syncing it with your knowledge base, help articles, and support documents. No technical expertise required—Hooper uses your content to provide accurate answers without any delay. Learns from your content for trustworthy, on-brand responses. Syncs daily, weekly, or monthly to stay up-to-date with new information. Ready to go in minutes, making it easy for your team to implement.

Don’t settle for frustrating, robotic interactions. Hooper’s AI delivers human-like responses that feel personal and helpful, mirroring your brand’s tone. By using verified information from your knowledge base, Hooper ensures every customer interaction is accurate and reliable. Provides personalized, human-like responses to inquiries. Only uses approved content for accurate, consistent replies. Builds customer trust by citing sources for every response.

When Hooper can’t resolve an issue, it doesn’t leave customers hanging. Instead, it creates a support ticket, assigns it to the right team member, and updates the customer on the status. Hooper takes care of routine tasks, freeing up your team for more complex challenges. Automatically creates and updates support tickets. Escalates unresolved issues to your team with seamless auto-handoff. Keeps customers informed with real-time updates on their ticket status.

Your customers are on websites, messaging apps, social media and more. Hooper is there too, providing consistent support across platforms with unified data that keeps track of every customer, no matter where they're chatting from. It even handles AI-powered inbound and outbound calls, ensuring every interaction is covered, even after business hours. Works across multiple channels like WhatsApp, SMS, phone calls, and social media. Manages inbound and outbound calls with AI-powered IVR. Provides instant answers to common questions, like “Where’s my order?” or “What’s the status of my ticket?”